This guide shows you how to handle failed recurring membership payments in FEA Create.
You’ll learn how to let customers update their card details and get notified automatically when a payment fails.
Why this matters
If a customer’s recurring membership payment fails, access to their membership can be interrupted and you may need to step in manually.
Setting this up once allows customers to update their card details themselves and ensures you’re notified automatically, so payments can recover quickly and smoothly.
What do I need set up first?
Before you begin, make sure you have:
How long will this take?
Around 10 to 15 minutes to set up.
Step 1: Enable the Stripe Customer Portal
The Stripe Customer Portal allows customers to securely update their own card details.
Log in to your Stripe account
Go to Settings
Scroll down to the Billing section
Select Customer Portal
Enable the customer portal link
Once this is active, customers can enter their email address, access their portal and update their card details.
When their card is updated, the failed payment will retry and the update will automatically reflect in FEA Create.
Step 2: Create a workflow to detect failed payments
You can use a workflow in FEA Create to notify you when a payment fails.
Go to Automations in FEA Create
Click Create New Workflow
Select Start From Scratch
Under Trigger, click Add New Trigger
Search for and select Payment Received
Add trigger filters
Click Add Filters
Set Payment Status to Failed
Click Add Filters again
Set Global Product to your membership or recurring product name
Step 3: Send yourself a notification
Click the plus (+) icon below the trigger
Search for Internal Notification
Choose to send the notification to yourself or all users on the account
Add a subject line, for example: Payment Failed
You can personalise the message using Custom Values (the tag icon), such as:
Contact full name
Contact email address
Example message:
“Hi, {{contact.name}} ({{contact.email}}) has a failed payment for their membership.”
Click Save.
Step 4: Email the customer with next steps
Click the plus (+) icon again
Select Send Email
Write a friendly message letting the customer know their payment didn’t go through
Reassure them that the system will retry automatically
Include your Stripe Customer Portal link so they can update their card details
You can also use Custom Values here to personalise the email.
Click Save.
Step 5: Publish your workflow
At the top of the workflow, switch the status from Draft to Publish
Click Save
Your workflow is now live.