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How do I find my invoices?

Accessing Invoices

We know that running your business means needing to easily access your invoices to make doing your accounts slightly less painful 😄

So we've made it super easy for you to access your invoices from your account.

If you joined FEA after June 2019, you can access your invoices and billing details here in ThriveCart.

  1. Enter your FEA membership email, where you will be sent a link to access your account securely.

  2. Click on the "Subscriptions" button (If this doesn't show in "Subscriptions" for you, please try "Trials")

  3. You will then see your current or previous subscriptions. Click on the "View" button to access your invoices.

  4. You will then be able to view and download your invoices

If you joined prior to June 2019, please send us an email to [email protected] and we can get you switched over to our newer payment system and send your invoices manually 💕

How to Understand and Verify Additional Charges in FEA Create

If you are looking for invoices for any additional purchases, such as email or SMS credits, you can find these inside FEA Create in Settings > Billing > Wallet & Transactions. These charges are separate from your regular membership subscription and are triggered at the time of use. Additionally, you can view an itemized breakdown of charges and download invoices or receipts for add-ons and auto-recharges in this section.

Step-by-Step Guide to Access Wallet & Transactions in FEA Create

  1. Log in to your FEA Create account.

  2. Navigate to Settings > Billing > Wallet & Transactions.

  3. In the Wallet & Transactions section, you can:

    • View an itemized breakdown of charges.

    • Download invoices or receipts for add-on purchases and auto-recharges.

Common Reasons for Additional Charges

  • Paid Add-On Features: Charges may occur when you use features such as email credits, SMS, AI tools, or phone numbers. These are billed separately from your membership subscription.

  • Specific Usage: For example, a $10 charge might be for additional email or SMS credits used within the app.

  • How do I download receipts for auto-recharges? Receipts for auto-recharges can be downloaded from the Wallet & Transactions section in FEA Create.

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