There could be a few reasons that you're seeing the 'Access Restricted', such as a failed payment, frozen account, plan switch, or membership pause 💕
If you're seeing this message when you're not on a freeze, please check your billing details are up to date here. Once your payment has been successfully taken, your access will be resumed. You may just need to refresh your browser, log out and back in, and allow a short time for the system to update.
If you are up to date with your payments and are still getting this message, please pop an email over to [email protected] and we'll get this sorted for you 😊
Membership Pauses and Their Impact
If your membership is paused as a one-time exception, here’s what you need to know:
Access During Pause: Your access to the platform will be restricted during the pause period.
Resumption of Access: Access will automatically resume when the pause ends.
Billing Adjustments: The pause period will be added to the end of your current billing cycle, ensuring you don’t lose any paid time. The next payment date will also be pushed out accordingly.
Adjusting Your Billing Date
If you'd to change your current billing date, simply reach out via email at [email protected] and the team may be able to help you with this.