How to Set Up Instagram & Facebook DM Automations in FEA Create
DM automations are one of the most powerful ways to grow your audience, nurture leads, and create conversations automatically through Instagram and Facebook.
Inside FEA Create, you can create automations where someone:
Comments on a post
Sends you a DM with a keyword
Replies to a story
Sends a specific phrase
and automatically receives:
A direct message
A freebie link
A booking link
A coupon code
A podcast episode
A lead magnet
A sales page
without you needing to manually respond to every message.
What Are DM Automations?
DM automations allow you to automatically start conversations with people through:
Instagram DMs
Facebook Messenger
For example:
Someone comments “FRAMEWORK” on your post
The system instantly sends them a DM
The DM includes your freebie, link, or next step
This creates a much more interactive and personalized experience for your audience.
Why Use DM Automations?
DM automations help you:
Grow your email list
Book discovery calls
Promote your offers
Increase engagement
Automate lead generation
Build relationships faster
Nurture new followers automatically
You can even wake up to:
New leads
New email subscribers
Discovery calls booked
Sales made
all from automated conversations happening in the background.
What Do You Need Before You Set This Up?
Before creating DM automations inside FEA Create, make sure your:
Domain
Client portal
Email marketing
are already set up.
You’ll also need:
A connected Instagram account
A connected Facebook page
Your lead magnet or offer link
Your keyword or trigger phrase
prepared before building the automation.
Step 1: Connect Instagram & Facebook
Inside FEA Create:
Go to Settings
Scroll down to Integrations
Click Connect
This opens the Facebook connection window.
Step 2: Connect Your Accounts
Follow the prompts to:
Log into Facebook
Select your Facebook page
Connect your Instagram account
You’ll need to make sure:
Your Instagram account is connected to your Facebook page
You grant messaging permissions
Once connected, FEA Create will be able to access your:
Instagram DMs
Facebook Messenger
Step 3: Open the Automations Area
Next:
Go to Automations
Open the DM automation folder
Inside FEA Create, we’ve already included swipe copy and templates for:
Lead generation
Discovery calls
Coupon codes
Membership promotions
Course promotions
Blog and podcast sharing
so you can customize them quickly.
Two Types of DM Automations
There are two main ways to trigger your automations.
1. Comment Trigger Automations
This automation starts when someone comments on a post.
For example:
“Comment FRAMEWORK below and I’ll send you the guide.”
Once they comment:
The system automatically replies
A DM is automatically sent
2. Keyword DM Automations
This automation starts when someone sends you a direct message with a specific phrase.
For example:
“FRAMEWORK”
“PODCAST”
“WORKSHOP”
The system then automatically sends the correct response.
Step 4: Set Up an Instagram Comment Automation
Inside your workflow:
Select the trigger:
Instagram Comment on Post
Then configure:
The Instagram page
The specific post
The trigger word
Example Trigger Setup
For example:
Trigger word = FRAMEWORK
This means:
Anyone who comments “FRAMEWORK”
On that specific post
will automatically start the workflow.
Step 5: Add Comment Filters
Inside the trigger settings:
Add a filter
Select:
Comment is exact match
Enter your keyword
For example:
FRAMEWORK
You can also use:
Contains phrase
Multiple keywords
Different trigger variations
Important Tip About Keywords
Avoid using very generic keywords like:
Hi
Hello
Yes
Instead, use something more specific such as:
FRAMEWORK
PODCAST
WAITLIST
GUIDE
This prevents accidental triggers.
Step 6: Create Your Public Comment Reply
Next, customize the public response that appears underneath the comment.
For example:
“Just sent it over 💕 Check your DMs!”
You can add:
Multiple response variations
Different reply options
This helps the responses feel more natural and less repetitive.
Step 7: Customize the DM Message
After the comment reply, the workflow sends a private DM.
Inside the message settings, you can customize:
The message text
Links
Offers
Freebies
Next steps
For example:
A lead magnet link
A booking calendar
A sales page
A coupon code
A podcast episode
Step 8: Publish the Workflow
Once everything is configured:
Click Save
Click Publish
Your DM automation is now live.
How to Create a Keyword DM Automation
You can also trigger workflows directly through DMs.
For example:
“DM me the word PODCAST.”
To set this up:
Create a new workflow
Select the trigger:
Customer replied
Select the channel:
Instagram DM
Facebook Messenger
Add your trigger phrase
Example DM Trigger
For example:
Trigger phrase = PODCAST
Whenever someone sends:
“PODCAST”
the workflow automatically starts.
What Can You Send Through DM Automations?
You can send:
Freebies
Blog posts
Podcast episodes
Discovery call links
Coupon codes
Course information
Membership links
Workshop registration pages
You can even create multi-step nurture conversations.
Final Tip
DM automations are one of the easiest ways to turn engagement into leads and sales without spending hours manually replying to messages every day.
Start simple with one keyword, one freebie, and one automation then build from there 💕
If you need help setting up your DM automations inside FEA Create, email the team at [email protected] or join one of our support calls and Team FEA will be happy to help.
