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DM Campaigns

Learn how to set up Instagram and Facebook DM automations in FEA Create to automatically respond to comments and messages, boost engagement, and guide followers to your offers.

How to Set Up Instagram & Facebook DM Automations in FEA Create

DM automations are one of the most powerful ways to grow your audience, nurture leads, and create conversations automatically through Instagram and Facebook.

Inside FEA Create, you can create automations where someone:

  • Comments on a post

  • Sends you a DM with a keyword

  • Replies to a story

  • Sends a specific phrase

and automatically receives:

  • A direct message

  • A freebie link

  • A booking link

  • A coupon code

  • A podcast episode

  • A lead magnet

  • A sales page

without you needing to manually respond to every message.


What Are DM Automations?

DM automations allow you to automatically start conversations with people through:

  • Instagram DMs

  • Facebook Messenger

For example:

  • Someone comments “FRAMEWORK” on your post

  • The system instantly sends them a DM

  • The DM includes your freebie, link, or next step

This creates a much more interactive and personalized experience for your audience.


Why Use DM Automations?

DM automations help you:

  • Grow your email list

  • Book discovery calls

  • Promote your offers

  • Increase engagement

  • Automate lead generation

  • Build relationships faster

  • Nurture new followers automatically

You can even wake up to:

  • New leads

  • New email subscribers

  • Discovery calls booked

  • Sales made

all from automated conversations happening in the background.


What Do You Need Before You Set This Up?

Before creating DM automations inside FEA Create, make sure your:

  • Domain

  • Client portal

  • Email marketing

are already set up.

You’ll also need:

  • A connected Instagram account

  • A connected Facebook page

  • Your lead magnet or offer link

  • Your keyword or trigger phrase

prepared before building the automation.


Step 1: Connect Instagram & Facebook

Inside FEA Create:

  1. Go to Settings

  2. Scroll down to Integrations

  3. Click Connect

This opens the Facebook connection window.


Step 2: Connect Your Accounts

Follow the prompts to:

  • Log into Facebook

  • Select your Facebook page

  • Connect your Instagram account

You’ll need to make sure:

  • Your Instagram account is connected to your Facebook page

  • You grant messaging permissions

Once connected, FEA Create will be able to access your:

  • Instagram DMs

  • Facebook Messenger


Step 3: Open the Automations Area

Next:

  1. Go to Automations

  2. Open the DM automation folder

Inside FEA Create, we’ve already included swipe copy and templates for:

  • Lead generation

  • Discovery calls

  • Coupon codes

  • Membership promotions

  • Course promotions

  • Blog and podcast sharing

so you can customize them quickly.


Two Types of DM Automations

There are two main ways to trigger your automations.


1. Comment Trigger Automations

This automation starts when someone comments on a post.

For example:

“Comment FRAMEWORK below and I’ll send you the guide.”

Once they comment:

  • The system automatically replies

  • A DM is automatically sent


2. Keyword DM Automations

This automation starts when someone sends you a direct message with a specific phrase.

For example:

  • “FRAMEWORK”

  • “PODCAST”

  • “WORKSHOP”

The system then automatically sends the correct response.


Step 4: Set Up an Instagram Comment Automation

Inside your workflow:

  1. Select the trigger:

    • Instagram Comment on Post

Then configure:

  • The Instagram page

  • The specific post

  • The trigger word


Example Trigger Setup

For example:

  • Trigger word = FRAMEWORK

This means:

  • Anyone who comments “FRAMEWORK”

  • On that specific post

will automatically start the workflow.


Step 5: Add Comment Filters

Inside the trigger settings:

  1. Add a filter

  2. Select:

    • Comment is exact match

  3. Enter your keyword

For example:

  • FRAMEWORK

You can also use:

  • Contains phrase

  • Multiple keywords

  • Different trigger variations


Important Tip About Keywords

Avoid using very generic keywords like:

  • Hi

  • Hello

  • Yes

Instead, use something more specific such as:

  • FRAMEWORK

  • PODCAST

  • WAITLIST

  • GUIDE

This prevents accidental triggers.


Step 6: Create Your Public Comment Reply

Next, customize the public response that appears underneath the comment.

For example:

“Just sent it over 💕 Check your DMs!”

You can add:

  • Multiple response variations

  • Different reply options

This helps the responses feel more natural and less repetitive.


Step 7: Customize the DM Message

After the comment reply, the workflow sends a private DM.

Inside the message settings, you can customize:

  • The message text

  • Links

  • Offers

  • Freebies

  • Next steps

For example:

  • A lead magnet link

  • A booking calendar

  • A sales page

  • A coupon code

  • A podcast episode


Step 8: Publish the Workflow

Once everything is configured:

  1. Click Save

  2. Click Publish

Your DM automation is now live.


How to Create a Keyword DM Automation

You can also trigger workflows directly through DMs.

For example:

“DM me the word PODCAST.”

To set this up:

  1. Create a new workflow

  2. Select the trigger:

    • Customer replied

  3. Select the channel:

    • Instagram DM

    • Facebook Messenger

  4. Add your trigger phrase


Example DM Trigger

For example:

  • Trigger phrase = PODCAST

Whenever someone sends:

“PODCAST”

the workflow automatically starts.


What Can You Send Through DM Automations?

You can send:

  • Freebies

  • Blog posts

  • Podcast episodes

  • Discovery call links

  • Coupon codes

  • Course information

  • Membership links

  • Workshop registration pages

You can even create multi-step nurture conversations.


Final Tip

DM automations are one of the easiest ways to turn engagement into leads and sales without spending hours manually replying to messages every day.

Start simple with one keyword, one freebie, and one automation then build from there 💕

If you need help setting up your DM automations inside FEA Create, email the team at [email protected] or join one of our support calls and Team FEA will be happy to help.

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