Why Should I Use This Feature?
Creating a community group in the membership area on FEA Create allows you to build an interactive space where your users can engage with each other, share content, and connect. This helps foster relationships, encourage collaboration, and keep your members engaged. Whether you want to host discussions, share exclusive content, or offer support, this feature makes it easy to manage your own community.
What Do I Need to Set Up First?
How Long Will This Take?
Setting up a community group typically takes 15-30 minutes, depending on how many channels, branding, and settings you want to customize.
Step 1: Set Up Your Client Portal
Before you create a community group, you need to make sure your client portal is set up.
Go to Create Your Offer > Client Portal > Settings > Domain Setup.
Add your client portal subdomain or use a custom domain.
In this Settings area you can also update the Branding of your portal.
Once this is added, you can proceed to create your community group.
Step 2: Create a Community Group
From your FEA Create dashboard, go to Memberships > Communities > Groups.
Click Create Group.
Enter the following details:
Group Name: Give your community group a name.
Description: Add a brief description of the group.
Discoverability: Choose if the group should be discoverable on the GoKollab marketplace.
Add your branding elements:
Favicon: The small icon shown in the browser tab.
Cover Image: The main visual for your group.
Logo: Your brand logo.
Click Create Group.
Step 3: Access Your Group
Once the group is created, a new window will open showing your client portal.
You will be asked to set your login password for the portal.
You can now complete your profile by adding details like your name, bio, and profile image.
Once you're in, you'll land on your community's Home feed, which shows posts from every channel in one place.
Step 4: Customise Your Community Group
Click the Settings tab at the top of your community. You'll find all your options in the menu on the left:
Details. Your group name, group URL (with a handy Copy button), description and group type, Public or Private. Under Additional Settings, choose whether the group shows in the group switcher and whether members can invite new members.
Analytics (new!) See how your community is doing.
Subscriptions. Choose whether your group is free or paid.
Branding. Add the logo, cover image and favicon for this group.
Appearance. Choose the colours and theme for your group.
Membership Questions (new!) Add questions people answer before they join.
Welcome Setup (new!) Give new members a warm welcome from the moment they join. You can send them an automatic welcome DM and set up an onboarding checklist of steps for them to complete. Choose from:
Auto-tracked steps. Add a bio and profile picture, like and comment on a post, write a post to introduce themselves, or RSVP to an event.
Video-tracked step. Watch your introductory video.
Custom step. Create your own step, which members tick off themselves.
Gamification & Rewards. Set up levels and rewards to encourage engagement.
Badges (new!) Award badges automatically when members reach a milestone. Members can show off any badge they've earned.
Promotional Links. Add links to your offers or other pages.
Newsletter. Send an automated newsletter with updates and your most popular posts. Weekly is recommended.
Community Tabs. Choose which tabs your members see. Discussion and About are always visible, but you can hide Events, Leaderboards and more.
Content Moderation (new!) Review posts and comments that have been reported, and flag certain keywords so posts containing them are caught automatically, for example "investment opportunity".
Skool Importer. Moving from Skool? Bring your community across in a few clicks.
Discovery. Choose whether people can find your group on the GoKollab marketplace.
When you're happy with everything, click Save changes.
Managing posts. You can also pin a post, ban a member or download a live recording straight from the 3-dot menu on any post. [Find out more here](LINK: How to Manage Posts and Members in Your Community).
Step 5: Add Channels and Content
By default, your community group will have a General Channel.
You can add more channels by clicking Add Channel:
Name and describe the channel.
Set visibility rules (e.g., premium members only).
Add Announcements to share updates with all members.
Enable Chat so members can message each other.
Add Courses to give members access to learning materials.
Plan and manage Events.
Step 6: Keep Your Community Active
Use the Social Planner in FEA Create to schedule posts for your community group. This helps keep the group active and encourages regular engagement.
How Do I Test This?
After setting up your community group, you can test it by creating a test member account. Check that all channels, announcements, newsletters and visibility settings work as expected, and that posts show in the Discussion tab. Make sure your test member can join, post, react, comment and message other members before you invite your full audience.
By following these steps, you can create and manage an engaging community space within your FEA Create membership area.